Choosing a plan
Tell us your country, payment size, business type, source file and whether approvals, evidence, cost, speed or cash-out matters most.
Customer support
Get help with payment files, provider routes and business workflow setup.
Support covers plan questions, payment-run setup, cost and speed comparisons, provider handoff questions, protected-instrument records, evidence exports, billing and workspace issues. MyVaultOS support will not ask for seed phrases, private keys or provider passwords.
Account access
Include the workspace email, organisation name and the access issue. Do not send passwords or provider credentials.
Payment workflow questions
Share the corridor, amount, payment file, expected timing and what you want confirmed before money moves.
Billing or cancellation
Include your workspace email, plan name, invoice reference if available and the change you need.
Support tickets are for clients
To raise a support ticket, sign in to your MyVaultOS workspace and open it from the client admin area. That keeps the ticket attached to the right workspace, plan, orders, routes and evidence records.
What to include
Include the workspace email, plan, payment file or route involved, the provider name if relevant, the date, amount where relevant, and a short description of what you need checked. Do not include passwords, seed phrases, private keys, recovery words or full card details.
Provider issues
Third-party providers run their own checks, terms, limits, fees and support process. MyVaultOS can help organise the workspace record and provider handoff context, but the provider remains responsible for its own service.